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Position: Client and Volunteers Assistant
Organization: Richmond Food Bank Society
Location: Richmond, Greater Vancouver BC

Reporting to the General Manager, the Client and Volunteers Assistant provides front-line assistance to clients during distributions at the Richmond Food Bank (RFB). The Client and Volunteers Assistant is also responsible for volunteer support and task supervision in preparing for and during distributions and assists with warehouse operations as needed. This position requires shift, weekend, and evening work.


Client Relations

  • Provides front-line assistance to waiting clients
  • Builds rapport, answers questions, provides information
  • Works to resolve client requests and conflicts, involves other staff as required
  • Monitors and assists with parking

Volunteer Support and Supervision

  • Provides assistance to volunteers by providing task assignments and supervision
  • Provides a welcoming and supportive environment to volunteers
  • Provides or assists with volunteer orientation and training
  • Assists with volunteer recognition and events
  • Resolves conflict and misunderstanding between volunteers
  • Assists with volunteer documentation

Remote Depot Assistance

  • Loads and unloads the van
  • Drives the van to the remote depot locations
  • Provides assistance to clients and volunteers
  • Manages 2 offsite depots

Warehouse Assistance

  • Moves pallets, unloads pallets
  • Unloads the van, weighs incoming and outgoing product
  • Ensures expiry / best before dates are considered
  • Follows warehouse security measures

Food Bank Operations

  • Provides assistance with client and volunteer requests and issues
  • Assists clients with special physical and behavioural needs
  • Provides assistance for special events as required
  • Assists with tours to groups as required
  • Makes suggestions and recommendations for improvements and changes
  • Safety officer in case of fire, earthquake, or other need to evacuate

Additional duties as required


Education and Experience

  • Class 5 drivers license required
  • 2 – 3 years of experience in client-service, volunteer or warehouse environment
  • Ability to lift up to 50 pounds
  • Forklift certification an asset - must be willing to acquire
  • First aid certification an asset


Concrete demonstrable skills include:

  • Strong interpersonal skills and ability to interact with a wide variety of audiences
  • Strong organizational and time management skills
  • Strong problem-solving and conflict resolution skills
  • Ability to work effectively with diverse groups of people (staff, volunteers, donors)
  • Passion and support for community service and a desire to contribute to a positive, caring and supportive environment

Application Details:

Application deadline: until the position is filled.

Hours: Wednesday to Saturday up to 25 hours/week at $18/hour

Please reply with a cover letter and resume in one pdf file with your first and last name.

Email addressed to Hajira Hussain, Executive Director:
hajira mask*

We thank all applicants for their interest but only those selected for an interview will be contacted.

When applying, please indicate that you saw this posting at

*Email: The e-mail address above has been masked to prevent spam. Please copy the address or type it manually, add the @ sign, remove “mask” and any spaces.

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FoodWork ID: 46082       Date posted to Jun 12 2018