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Position: Customer Service Assistant Manager (Team Lead)
Organization: Mama Earth Organics
Location: Peterborough, Ontario

About Us:

We're creating an alternative, locally-based, food system in Toronto. We partner with local organic farms and like-minded local businesses and artisans, and deliver local, organic, small-scale grown or produced food that tastes really good. We deliver directly to our member's homes, throughout the GTA, on a weekly basis from our 20,000 sq. ft headquarters located in East Toronto. We are a fast growing company working to realize some exciting and ambitious plans in the coming few years. We’re a progressive organization focused on the overall happiness, health and balance/mindfulness of our 90+ staff.

Since 2017, Mama Earth Organics has been a certified B Corporation - a community of companies using business as a force for good. B Corps work toward reduced inequality, lower levels of poverty, a healthier environment, stronger communities, and the creation of more high quality jobs with dignity and purpose. By harnessing the power of business, B Corps use profits and growth as a means to a greater end: positive impact for their employees, communities, and the environment.

As an essential service we have undertaken additional layers of protection for our staff and customers during the current pandemic. We have health screening for everyone, including temperature checks.  We are all washing our hands, practicing physical distancing and recording any interactions within a 2m distance (and we wear masks if we're going to be that close to anyone). We have contactless delivery. The health of our Mama Earthlings and their families is really important to us!

The Role and responsibilities:

The Customer Service Assistant Manager (Team Lead) is based in our Peterborough office, along with the rest of our customer service team. We’re well known for the way we treat our customers (we have hundreds of reviews online and on Facebook – they’re all amazingly good). Our customers are all super nice people. In this role you’ll get to communicate with them as well as other Members of the Mama Earth Team each day.

We have a small group of very nice – and super smart – people that you’ll be working with each day (there’s usually 6-7 of us engaging and communicating with customers at any given time throughout the day). The position consists (after the initial training) mainly of the following:

  • Responding to customer enquiries via email, phone, and website app
  • Responsible for the smooth operation of the Customer Service Team in the absence of the Customer Service Manager
  • Helping to determine where problems occur, creating and implementing solutions
  • Leading the Customer Service team by example in providing customers with exemplary service
  • Ensuring daily scheduling and staffing needs are addressed
  • Setting the tone for a positive, proactive customer first approach to problems
  • Working with other departments to ensure we deliver an awesome overall customer experience
  • Innovate and seek out opportunities to improve on and create efficient processes, promote continuous improvement


  • 2+ years in customer service with at least 1+ year management experience (ideally in an office environment)
  • Computer proficient and tech savvy, excel proficiency an asset
  • Excellent organizational and time management skills
  • Ability to set priorities, adjust and respond professionally to changing priorities and ad hoc issues.
  • Ability to lead, motivate, and guide team members in making consistent progress
  • Strong ability to multitask
  • Creative problem solver that can create solutions on the fly
  • Strong attention to detail, critical thinking, analytical skills
  • Proactive, logical, level headed
  • Ability to clearly communicate (written and verbal), expressing requirements and expectations to a wide range of individuals
  • Interest/knowledge in organics/environment/local food an asset
  • Positive, naturally happy
  • Must love animals (we have office pets)

What’s In It For You:

  • You’ll be putting more food dollars into local farms so they can continue to grow the most nutritious and delicious produce while preserving farmland and biodiversity in Ontario.
  • You’ll be supporting the creation of a local food system, built on principles of sustainability and biodiversity, and demonstrating that this can be both financially sustainable for farmers and affordable for consumers
  • You’ll be joining a thriving business driven by an experienced leadership team who have built successful businesses
  • You’ll be joining a team of talented, fun people who take pride in supporting the Local Food System one crazy fresh produce basket at a time

Things You Should Know

  • You will work approximately 35-40 hours per week and this will include weekends (9-5) with the occasional shift until 7pm
  • Starting rate is $20.00/hr and we offer staff pricing on all our organic produce and food and you’re eligible for group benefits after 3 months
  • This isn’t your average office job. We pride ourselves on creating a work environment that promotes employee well being and happiness while bringing back the tradition of personal customer service. No call center vibes here.
  • AND - you’ll work with an amazingly nice, smart and engaged group of people.Starting date is as soon as we find the perfect person.

How do You Apply?

Please forward your cover letter, describing why you would be a good fit for this position, and resume to . Bonus points for submitting them in one pdf. We kindly ask that you apply to us via email only, please no phone calls. Thank you very much for your interest and good luck!

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Note: This posting is provided on an "As Is" basis and for general informational purposes only. People and Planet (also known as "FoodWork") is not responsible for the content, accuracy, timeliness, completeness, legality, reliability, quality or suitability of this posting. We do not screen or endorse the organizations or individuals involved. If you decide to accept an offer of employment, volunteering or any other arrangement, you do so at your own risk and it is your responsibility to take all protective measures to guard against injury, abuse, non-payment or any other loss. Please read our full Terms & Conditions.

Current status: Open/apply now.   Date posted: Oct 17 2020    ID: 57716